Saleema Mohamed Ghlaam

Operation And Service Officer

Profile summary

Highly accomplished Operations and Service Officer with 5+ years of experience driving operational efficiency and providing exceptional customer service. Proficient in Microsoft Office Suite (Word, PowerPoint, Excel) and adept at streamlining processes to achieve key performance indicators. A results-oriented professional with a proven ability to contribute to a positive and productive work environment. Seeking a challenging role where I can leverage my skills to contribute to organizational success.

Key skills

Skills
Microsoft office ( Word, Power Point, Excel)Project ManagementData AnalysisCRM Software (e.g., Salesforce, HubSpot)Process Improvement (e.g., Lean, Six Sigma)Customer Relationship Management

Professional experience

SENIOR TELLR AND OPERATIONSep 2025 - Present
AL HILAL BANK

Monitoring ATM downtime carefully. Cash Management and Handling. Branch Inward & Outward Clearing Cheque. Transferred salary by passing throw the system Managing the Branch tellers and back office functions ATM Maintenance & Reconciliation

HEAD TELLERSep 2025 - Present
DUBAI BANK

Monitoring ATM downtime carefully. Cash Management and Handling. Branch Inward & Outward Clearing Cheque. Transferred salary by passing throw the system

Operation And Service OfficerSep 2025 - Present
Abu Dhabi Islamic Bank

Managing the Branch tellers and back office functions ATM Maintenance & Reconciliation Branch Inward & Outward Clearing Cheque supervising Internal Audit & ICD Comments – Providing support to branch manager Cash Management as per branch cash holding limit. Telex Transfers processing throw system. All branch rectification entries.

TellerSep 2025 - Present
Abu Dhabi Islamic Bank

Monitoring ATM downtime carefully. Cash Management and Handling. Branch Inward & Outward Clearing Cheque. Transferred salary by passing throw the system

CUSTOMER SERVICEDec 2003 - Dec 2005
WAFI CENTER

Organizing a car show Event Contacting Journalists Discuss the Journalists reports that have been published in the newspaper about the Event. Event Management. Administrative work such as letters writing, filing and answering phone calls. Any services related to the customers